At Crystal Care Billing, your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website or services, you consent to the practices outlined in this policy.

1. Information We Collect
   We collect personal information to provide and improve our services. This includes, but is not limited to:

Full name

Email address

Phone number

Mailing/billing address

Appointment details

Insurance and payment information

IP address and browser/device type

Location data

Any information submitted through forms or during communications

2. How We Use Your Information
   We may use your personal data for the following purposes:

To schedule and remind you of appointments

To send billing statements and inquiries

To personalize and improve your experience with our services

To respond to customer service requests or questions

To send updates or alerts regarding services you’ve used

For marketing communications, only with your explicit consent

For compliance with legal or regulatory obligations

3. Sharing of Personal Information
   We do not sell or share your personal information with third parties for marketing purposes. However, we may share data under the following conditions:

With service providers who help us operate our business (e.g., IT support, SMS platforms)

With legal authorities, when required to comply with law or protect our rights

With affiliated healthcare or billing partners, only as necessary for the service and with your consent

With analytics providers, in anonymized or aggregated form to improve our services

4. SMS Communications
   Phone numbers collected for SMS communications are strictly used for service-related messages. We do not share these numbers with any third party for marketing purposes.

Types of messages you may receive (with your consent) include:
Appointment confirmations and reminders

Account and billing information

Service follow-ups

Special offers or promotions (optional)

5. Your Privacy Rights
   You have the right to:

Access and review your personal information

Correct any inaccuracies

Request deletion of your data (subject to legal or operational exceptions)

Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us.

6. Data Security
   We use administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, disclosure, or misuse.
7. Cookies and Tracking Technologies
   Our website may use cookies and similar technologies to enhance your browsing experience, analyze website usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.
8. Children’s Privacy
   Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that information from a child under 13 has been collected, we will delete it promptly.
9. Changes to This Policy
   We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes signifies acceptance of the revised policy.
10. Contact Us
    If you have any questions or concerns regarding this Privacy Policy, please contact